• Admin
  • Sep 16 2025

Docusign Email Scam – How to Identify Fake Emails Safely

Introduction

Electronic signature services like DocuSign have become essential tools for businesses and individuals. However, with their popularity comes risk. Cybercriminals are increasingly using fake Docusign emails to trick users into clicking malicious links or sharing sensitive information. These phishing attempts can lead to identity theft, financial loss, and compromised accounts.

This guide will help you understand how to recognize fraudulent emails, what warning signs to look for, and how to protect yourself against email security threats.

What is a Docusign Email Scam?

A Docusign email scam is a type of phishing attack where scammers impersonate DocuSign to trick recipients into:

  • Clicking on malicious links
  • Downloading harmful attachments
  • Entering login credentials or personal information on fake websites

These scams exploit trust in DocuSign’s brand and often appear convincing, making it critical to know how to differentiate between legitimate electronic signature requests and fraudulent ones.

Common Warning Signs of Fake Docusign Emails

1. Suspicious Sender Address

Always check the sender’s email. Genuine DocuSign emails come from @docusign.com. If the domain looks unusual (e.g., @docusign-support.net), it’s likely fraudulent.

2. Urgent or Threatening Language

Scammers often use fear tactics such as:

  • “Your account will be suspended unless you act immediately.”
  • “You must sign this document now.”

Legitimate DocuSign emails do not pressure users with threats.

3. Unexpected Attachments or Links

DocuSign emails typically contain a secure link to view documents. If you see attachments or links that look suspicious, avoid clicking.

4. Poor Grammar and Formatting

Phishing emails often contain spelling mistakes, awkward phrasing, or inconsistent branding. Authentic DocuSign communications maintain professional formatting.

5. Requests for Personal Information

DocuSign will never ask for sensitive details like passwords, banking information, or Social Security numbers via email.

How to Verify a Legitimate DocuSign Email

Step 1: Check the Email Domain

Ensure the sender’s domain is @docusign.com.

Step 2: Hover Over Links

Before clicking, hover your mouse over the link to see the actual URL. If it doesn’t lead to docusign.com, do not proceed.

Step 3: Use DocuSign’s Verification Tools

DocuSign provides resources to confirm whether an email is authentic. Visit their official website to cross-check suspicious messages.

Step 4: Contact the Sender Directly

If you receive a document unexpectedly, reach out to the sender through a verified phone number or email address to confirm its legitimacy.

Best Practices to Protect Yourself

1. Enable Multi-Factor Authentication (MFA)

Adding an extra layer of security makes it harder for scammers to access your account.

2. Keep Software Updated

Ensure your antivirus and email security software are up to date to block malicious attempts.

3. Educate Your Team

Businesses should train employees to recognize phishing emails and report suspicious activity immediately.

4. Report Scams

Forward suspicious emails to spam@docusign.com or report them to your IT department.

Conclusion

Fake Docusign emails are a growing threat, but with awareness and vigilance, you can avoid falling victim to these scams. Always verify sender details, avoid clicking suspicious links, and use strong security practices. By staying alert, you protect not only your personal information but also your business from electronic signature fraud.