Payment Policy

Introduction

At OakShop, we value transparency and fairness in every transaction. This Payment Policy explains how payments are processed, how digital products are delivered, and what customers can expect when purchasing antivirus and computer security software from our online store. By completing a purchase, customers agree to the terms outlined below, which are designed to ensure clarity, compliance with U.S. law, and a smooth shopping experience.

Accepted Payment Methods

Secure Online Payments

  • All payments are processed through Stripe Payment Gateway, a trusted and secure platform.
  • Customers may use major credit cards, debit cards, and other Stripe-supported payment options.
  • Payments are charged in U.S. Dollars (USD) unless otherwise specified at checkout.

Payment Confirmation

  • Once a payment is successfully completed, customers will receive an email confirmation with transaction details.
  • If a payment fails or is declined, the order will not be processed until a valid payment method is provided.

Pricing and Currency

  • OakShop independently sets product prices, which may vary from other retailers or resellers.
  • Prices are clearly displayed at checkout and include all applicable charges.
  • Customers are responsible for any bank fees, currency conversion charges, or international transaction costs imposed by their financial institution.

Digital Delivery Process

Product Key Delivery

  • All products sold by IOakShop are digital-only.
  • After successful payment, the product key is delivered directly via email to the address provided during checkout.
  • Delivery is typically completed within minutes to a few hours, depending on payment verification.

Customer Responsibility

  • Customers must ensure that the email address provided is accurate and accessible.
  • OakShop is not responsible for delays caused by incorrect or inactive email accounts.

Refunds and Cancellations

Refund Eligibility

  • Due to the nature of digital product delivery, refunds are only considered under the following conditions:

    • The product key has not been delivered.

    • The product key is invalid or non-functional.

    • Duplicate payment was made in error.

Non-Refundable Situations

  • Refunds cannot be issued once a valid product key has been delivered.
  • Refunds are not available for issues related to software functionality, compatibility, or technical support, as these are managed directly by the original software provider.

Refund Process

  • Customers must contact OakShop via support@newoakshop.com with order details.
  • Approved refunds will be processed back to the original payment method within 7–10 business days.

Compliance and Transparency

  • OakShop strictly follows the Federal Trade Commission (FTC) guidelines to ensure fair business practices.
  • All product names, logos, trademarks, and designs displayed on our website belong to their respective owners and are used for identification purposes only.
  • We do not claim ownership of third-party intellectual property.

Customer Support

For payment-related inquiries, customers may contact us directly:

Our dedicated team is available to assist with payment issues, delivery concerns, and general questions about the purchasing process.

Summary

This Payment Policy ensures that every transaction with OakShop is handled with clarity, fairness, and security. By purchasing from us, customers can expect:

  • Secure payments through Stripe
  • Transparent pricing set independently by OakShop
  • Fast digital delivery of product keys via email
  • Refunds only in eligible cases, respecting the nature of digital products
  • Compliance with U.S. law and FTC standards