Refund & Return Policy

This Refund & Return Policy outlines the conditions under which customers may request a refund for digital antivirus and computer security software purchased from OakShop. As an independent online store offering digital delivery of software licenses, we are committed to transparency, fairness, and compliance with all applicable laws and consumer protection standards in the United States.

1. Overview of Digital Product Sales

1.1 Nature of Products

All products sold by OakShop are digital software licenses. These licenses are delivered electronically via email and do not involve physical goods or shipping. Once a product key is issued, the software is considered delivered and activated.

1.2 Digital Delivery Format

  • Delivery Method: Product keys are sent directly to the customer’s email address.
  • Delivery Timeframe: Most orders are fulfilled within a few hours. In rare cases, delivery may take up to 24 hours due to verification or processing delays.
  • No Physical Returns: As products are intangible, physical returns are not applicable.

2. Refund Eligibility Criteria

2.1 Valid Grounds for Refund

Refunds may be granted under the following conditions:

  • The product key is invalid, non-functional, or cannot be activated.
  • The issue is reported within 48 hours of receiving the product key.
  • The customer provides clear documentation of the issue (e.g., screenshots, error messages).
  • Our support team verifies that the product key is defective or unusable.

2.2 Conditions That Do Not Qualify for Refund

Refunds will not be issued in the following cases:

  • Incorrect product selection by the customer.
  • Incompatibility with the customer’s device, operating system, or network.
  • Failure to use or activate the product within the license period.
  • Duplicate purchases made unintentionally.
  • Change of mind after the product key has been delivered.

2.3 License Activation Responsibility

Customers are responsible for ensuring that:

  • Their system meets the software’s technical requirements.
  • They follow the activation instructions provided.
  • They contact the software provider for brand-specific support if needed.

3. Refund Request Procedure

3.1 How to Submit a Refund Request

To request a refund, customers must contact us within 48 hours of delivery using the following channels:

Please include the following details:

  • Full name and contact information
  • Order number
  • Product name
  • Date of purchase
  • Description of the issue
  • Supporting evidence (e.g., screenshots, error logs)

3.2 Review and Resolution Timeline

  • Our team will review the request within 2 business days.
  • If the issue is verified, a refund will be processed using the original payment method.
  • Refunds may take 5–7 business days to appear, depending on the customer’s bank or payment provider.

4. Payment Disputes and Chargebacks

4.1 Stripe Payment Gateway

All payments are securely processed through Stripe. If you believe a charge was made in error, please contact us before initiating a dispute with your bank or card issuer.

h3: 4.2 Unauthorized Transactions

If you suspect unauthorized use of your payment method, report it immediately. We will cooperate with Stripe and relevant authorities to investigate and resolve the issue.

5. Product Support and Warranty

5.1 Technical Support

OakShop does not provide technical support for software installation, usage, or troubleshooting. For assistance, customers should contact the respective software provider directly.

5.2 Warranty Coverage

Warranty terms, if applicable, are governed by the original software developer. We do not modify, extend, or manage warranty claims.

6. Intellectual Property and Brand Usage

All brand names, logos, trademarks, product names, designs, and colors displayed on our website are the property of their respective owners. These elements are used strictly for identification and informational purposes. We do not claim ownership or rights over any third-party intellectual property.

7. Compliance with U.S. Law

OakShop adheres to all applicable laws and regulations, including:

  • Federal Trade Commission (FTC) guidelines for fair business practices.
  • Digital commerce regulations governing software licensing and delivery.
  • Consumer protection laws ensuring transparency and accurate product representation.

8. Policy Updates and Modifications

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with the updated date. Continued use of our website after changes are made constitutes acceptance of the revised policy.

9. Contact Information

For questions or concerns regarding this policy, please contact: