Shipping and Delivery Policy

Introduction

At OakShop, we are committed to providing a smooth and secure delivery process for all customers. Since we specialize in antivirus and computer security software, our delivery method is designed to be fast, reliable, and convenient. This policy explains how digital products are delivered, the timelines involved, and the responsibilities of both our store and our customers.

Nature of Delivery

Digital Products Only

  • All products sold by OakShop are digital software licenses.
  • Delivery is completed through digital product keys sent directly via email.
  • No physical shipment or packaging is required, ensuring instant access to your purchase.

Delivery Process

Step 1: Order Confirmation

  • Once your payment is successfully processed through Stripe Payment Gateway, you will receive an order confirmation email.
  • This email will include details of your purchase and confirmation of your digital delivery.

Step 2: Product Key Delivery

  • The product key for your antivirus or computer security software will be delivered directly to the email address provided during checkout.
  • Delivery is typically completed within minutes to a few hours after payment verification.
  • In rare cases, delivery may take up to 24 hours due to technical checks or system updates.

Step 3: Instructions for Use

  • Along with the product key, customers will receive clear instructions on how to activate and use the software.
  • For brand-specific installation or technical support, customers should consult the respective software provider’s website.

Delivery Timeline

  • Standard Delivery: Within minutes to a few hours after payment confirmation.
  • Extended Delivery Window: Up to 24 hours in exceptional cases such as payment verification delays or technical issues.
  • Customers are encouraged to check their email inbox and spam/junk folders to ensure receipt of the product key.

Customer Responsibilities

  • Ensure that the email address provided at checkout is accurate and accessible.
  • Check spam or junk folders if the product key email does not appear in the inbox.
  • Contact our support team if delivery confirmation has not been received within 24 hours.

Non-Delivery Situations

Delivery may be delayed or prevented in the following cases:

  • Incorrect or invalid email address provided during checkout.
  • Payment not successfully processed or declined by the payment gateway.
  • Technical issues beyond our control, such as server downtime or email provider delays.

In such cases, customers should reach out to our support team for assistance.

Refunds and Re-Delivery

  • If a product key is not delivered due to technical errors or incorrect email entry, we will work with you to re-deliver the product key once the issue is resolved.
  • Refunds are handled in accordance with our Refund Policy, which ensures fairness and compliance with U.S. consumer protection laws.

Compliance and Transparency

  • OakShop follows the guidelines of the Federal Trade Commission (FTC) to ensure transparency, honesty, and fair business practices.
  • All deliveries are managed responsibly, with a focus on customer satisfaction and lawful compliance.
  • We do not claim ownership of third-party brand names, logos, or trademarks displayed on our website. These remain the property of their respective owners and are used strictly for identification purposes.

Contact Information

For questions or concerns regarding delivery, please contact us: